Thank you for choosing SHOXTEC for your purchases. We are committed to providing a seamless shipping experience. Please review our shipping policy outlined below:
Shipping Methods:
We offer shipping through UPS Ground or FedEx Ground for all orders.
Shipping Costs:
We are pleased to offer FREE shipping on all orders.
Delivery Timeframes:
We strive to deliver your package within 3-5 business days after order processing. However, please note that unforeseen circumstances beyond our control may occasionally cause delivery delays. Therefore, while we make every effort to meet the estimated delivery timeframe, we cannot guarantee specific delivery dates.
Order Processing:
We strive to process and ship orders promptly. Typically, your order will ship within one business day from the date of purchase.
Tracking and Notifications:
Each package will have its own tracking number. You will receive an email notification with the tracking information once your package(s) have been shipped. For full sets of struts, please note that we may ship them in separate packages using different courier services.
Address Accuracy:
It is crucial to provide accurate shipping addresses during the checkout process. If you need to change your shipping address after placing an order, please contact us as soon as possible. While we will make every effort to accommodate your request, please note that once the package is already in transit, we cannot guarantee address changes.
Lost or Damaged Packages:
In the unfortunate event of a lost or damaged package, please contact us immediately. We will work diligently to resolve the issue and assist you in tracking down your package or initiating a replacement.
Shipping Restrictions:
We currently only ship to addresses within the continental United States. We apologize for any inconvenience caused and appreciate your understanding.
Express Shipping:
Please note that we do not offer express shipping options. Due to the weight and size of our items, the cost of express shipping becomes prohibitively expensive, often comparable to or even exceeding the price of the product itself. We strive to provide the best value to our customers and have determined that offering only standard shipping is the most cost-effective solution.
Returns of Shipped Items:
For information regarding returns of shipped items, please refer to our return policy outlined separately.
Customer Support:
If you have any questions or concerns related to shipping, please don't hesitate to contact our customer support team. You can reach us by email at shoxtec10@gmail.com. Our team is available to assist you during our regular business hours.
Please note that this shipping policy is subject to change without prior notice. We recommend reviewing the policy periodically for any updates or modifications.
Thank you for choosing us for your autoparts needs. We appreciate your business!
